FAQs

We are sorry but we don’t accept credit card you can pay securely with cryto or Bank transfer

Depending on how your payment was sent it can take

20 Minutes for bitcoins payments to be confirmed

6 hours for Osko payments to be confirmed

3 days for regular bank transfer to be confirmed

If your payment is still unconfirmed or on hold while payment has been made please contact us to resolve this issue

Returns

Our policy lasts 30 days on most unopened products. If 30 days have passed from the delivery date, we unfortunately can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Please note, we do not offer refunds on wholesale orders.

No refunds on any vaping products.  For more information on our Refunds & Returns policy

Your order status tell you the status of any order you’ve placed with us. Here’s a quick summary of what each status means:

• Needs Manual Review: Your order was flagged for security reasons and is being manually reviewed by one of our agents to make sure everything looks good. This process usually takes a few hours and rarely ever more than 1 business day. Hang tight!
• Ready to Ship: Your order was processed and accepted, we’re working on preparing your products and sending them your way!
• Pending Shipment: Your order was processed, prepared, and is waiting to be picked up by our carrier.
• Partially Shipped: Part of your order has shipped and is on its way to you. Some items, however may arrive separately and at later dates.
• Completed: Your order was processed, shipped, and sent out to you. You’ll receive a tracking number for your order and should expect it to show up soon!
• Needs Payment: Your order was received, but we’re still awaiting payment to fulfill it. This status is usually related to a product subscription with a failed payment. You may need to update your credit card or other information.
• Canceled: Either you or a member of our team has canceled your order. You will not be charged and the order will not be fulfilled. If you didn’t cancel your order, please contact our customer support team.